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Lifetime Crash Replacement PolicyENVE® Composites designs and manufactures products that will confidently survive the rigors of competition and riding at the highest levels. We also understand that unintentional accidents happen more often than any of us would like. There are pot holes, that rider who “took me out”, distracted drivers, debris, animals, weather, and many other ways to crash or damage your bicycle. It may also be that you have put a ridiculous amount of CX miles in the sand and mud and actually wore out an ENVE product. While this hasn’t happened…yet, should something happen not covered by warranty, we want to keep you lovin’ your ENVE products with as little pain to the pocket book as possible. Toward that goal we offer a LIFETIME Crash Replacement Policy to the original owner.
The price of replacement product or parts is 50% off the listed MSRP price to the original purchaser (i.e., Road Fork 2.0 MSRP $480, Crash Replacement $240).
How it works:- We offer a 50% discount off of MSRP. The Consumer must:
- Return the damaged part or product to ENVE® or their agent (dealer/distributor) at the Consumer’s expense.
- Provide an Original Sales Receipt or Proof Of Purchase.
- Policy covers ENVE manufactured products and components, (e.g. rims, bars, forks, stems, seat posts).
- What is not covered by ENVE® to the Consumer:
- Labor to repair / rebuild the product. Labor is charged at the normal rate to the Consumer.
- Non-ENVE-manufactured components, (e.g. hubs, spokes).
- Sales Tax and Freight are the responsibility of the Consumer.
Two-year No Hassle WarrantyENVE® Composites LLC WarrantyENVE® Composites warrants all products to be free from defects in materials or workmanship for a period of TWO YEARS from the original purchase date, (receipt required). This warranty is non-transferable and valid to the original purchaser of the product only.
Claims under this warranty must be made through the retailer where the original purchase of you ENVE product was made. Proof of purchase is required.
Limitations of Warranty- Warranty does not cover parts that have been incorrectly installed, serviced, or otherwise adjusted respective to the ENVE installation manual.
- Warranty does not cover damage sustained to parts used for applications beyond the scope of their intended design. (ex. Using All Mountain rims for Downhill)
- Warranty does not apply to damage related to a crash, impact, unauthorized alteration, abuse of product, and normal wear and tear. See ENVE’s Lifetime Crash Replacement.
Normal wear and tear refers to:
- Worn out braking surface
- Worn or damaged brake pads
- Damaged spokes from crashing or poor shifting adjustment
- Nipple corrosion
- Superficial chips and scratches on rim or components
Warranty does not apply to parts manufactured by other manufacturer, (ex. hubs, spokes, nipples). Consult the individual manufactures for issues related to these parts.
Wheels:
ENVE complete wheel sets and rims are provided with our proprietary Enve Grey brake pads specific for carbon rims as we believe these are the best carbon specific brake pads available following rigourous in-house testing. Standard or inferior brake pads melt when using carbon rims and can cause buildup on the rim surface leading to rim failure.
Failure to use the recommended pads (including replacements) can result in voided warranty if rims are damaged as a result.
Handlebars:
This warranty does not cover handlebars that sustain damage due to use of bar ends or clip-on bars. Handlebars may have an effective usable life less than two years depending on amount of use, type of use and other conditions. Users should inspect their handlebars on a regular basis in order to detect damage that may have occurred from normal use or abuse.
Forks:
Warning:
ENVE Composites forks are not approved for tandem bicycle use.
Warranty does not cover forks that are improperly installed. Please see our service instructions for proper installation instructions. Users should inspect their fork on a regular basis in order to detect damage that may have occurred from
normal use.
To Obtain Warranty Service:
Eligibility for warranty is determined by ENVE Composites warranty/tech personnel. Proof of purchase and delivery date is required to validate warranty period. Please keep your proof of purchase and delivery date. Items returned for warranty determination without proof of purchase will be returned at customer's expense.
It is necessary to return the product to ENVE Composites for inspection before any replacement under warranty can be deemed. Only the ENVE Composites Warranty Service Center may determine if a product is covered under the ENVE Composites Limited Warranty. If the product is not covered under warranty, all replacement, repair, and shipping costs are responsibility of the customer. At no time may any retailer or distributor make representations of warranty for ENVE Composites products without express written permission from ENVE Composites. Should a retailer or distributor replace product before consulting ENVE Composites, it is at the sole discretion of the retailer or distributor and may not be reimbursed by ENVE Composites.
Before returning product to ENVE Composites or ENVE Composites Warranty Center, follow the instructions below to receive a return authorization (RA) number
Consumers:
Claims for warranty must be made through the retail location where the product, or bicycle with ENVE Composites original equipment (OEM), was purchased. The retail location should contact ENVE Composites or the ENVE Composites Warranty Center to obtain an RA number. Proof of purchase and delivery date is required to validate warranty period. Please keep your proof of purchase. The item claimed for warranty must be received by ENVE Composites Warranty Service Center within 60 days from the issuance of RA number.
Retailers:
Contact ENVE Composites Warranty Center to obtain an RA (return authorization) number. Send the ENVE Composites product with RA number clearly printed on the box, along with a copy of the purchase receipt, or other satisfactory proof of purchase along with delivery date to ENVE Composites. Contact the ENVE Composites Warranty Service Center for further information.
Damage to product during shipping is not covered under warranty. Once received by ENVE Composites Warranty Service Center, the product will be inspected to determine if it is covered by the ENVE Composites warranty policy. After receipt and inspection by ENVE Composites warranty personnel and deemed warrantable, ENVE Composites will perform the necessary repair or replacement.
In the case where the product is not covered under warranty, ENVE Composites will repair the product at customer's expense or offer replacement under the "Crash Replacement Policy". This policy is a Life-time policy available only to the original owner of the product in question. The crash replacement policy offers replacement of damaged, non-warrantable, non-repairable product at a reduced price. If the customer declines the crash replacement offer or repair service, the customer will need to cover the cost of returning the product. If the customer declines service or replacement offer and the product is deemed unsafe for use, the product will be returned in an unusable condition to guarantee rider safety.
Limits of Warranty:
ENVE Composites agrees to repair or replace products deemed by ENVE Composites to be defective as indicated below. ENVE Composites reserves the right to replace product with like replacements that may have graphics or finishing different from the original part. If a part defect arises and a valid claim is received within the Warranty Period, at its option, ENVE Composites will either (1) repair the defect at no charge, or (2) exchange the product with a product that is new or which is at least functionally equivalent to the original product. ENVE Composites may request that you replace defective parts with new or refurbished user-installable parts that ENVE Composites provides in fulfillment of its warranty obligation. Replacement parts assume the remaining duration of the original warranty period, or ninety (90) days from the date of replacement or repair, whichever is longer. When a product or part is exchanged, any replacement item becomes property of the customer and the item replaced becomes property of ENVE Composites.
If the repair or the replacement of the warranted product is not possible, or will cost more than the value of the product being repaired, the consumer may ask to receive either a reduction in the price of a replacement product, or the cancellation of the purchase agreement. In the case of goods sold to commercial entities (Bicycle or bicycle parts retailers, distributors, and their employees) warranty term is limited to one year. Parts re-sold in new condition, to consumers, in the normal process of business, assume the normal warranty terms.
To the extent permitted by law, this warranty and remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, statutory, express or implied. As permitted by applicable law, ENVE Composites specifically disclaims any and all statutory or implied warranties, including, without limitation, warranties of merchantability, fitness for a particular purpose and warranties against hidden or latent defects. If ENVE Composites cannot lawfully disclaim statutory or implied warranties then to the extent permitted by law, all such warranties shall be limited in duration to the duration of this express warranty and to repair or replacement service as determined by ENVE Composites in its sole discretion. No ENVE Composites reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.
Except as provided in this warranty and to the extent permitted by law, ENVE Composites is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to loss of use; loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of the use of money; loss of anticipated savings; loss of business; loss of opportunity; loss of goodwill; loss of reputation; loss of, or any indirect or consequential loss. All Patents Pending.
Contact:
ENVE Composites - 690 W. 1100 S., Suite 4 - Ogden, UT 84404 - Phone: 877-358-2869 - Fax: 801.476.3393