Welcome to the ENVE Family. As a member of the Family and the original owner of your ENVE product, you qualify for ENVE’s Lifetime Incident Protection and have access to our industry leading 5-Year Limited Warranty.
Lifetime Incident Protection
ENVE Products are designed so you can ride and race with confidence. While ENVE carbon is engineered to lead the market in strength, durability and ride quality, we do not design products to be indestructible. If you exceed the limits of your product while riding, crashing, or driving your roof mounted bike into the garage – don’t worry, we’ve got your back. This program was created to take care of those ill-fated mishaps and keep you rolling on your best wheels and in the ENVE family for life.
“Lifetime” refers to the practical lifespan of the product for the duration in which it is in possession of the original registered owner. ENVE products are durable and designed for a long lifespan, however, the manner in which a Product is used, maintained, serviced, and cared for will directly impact the lifespan of a product.
Damage While Riding (crashes, impacts, potholes, etc…) – THE Damaged ENVE product will be replaced at no cost. Parts, labor, and return shipping IS NOT covered by ENVE.
Damage from an Accident (car rack incidents, exhaust pipes, dog ate your wheel, etc…) – THE Damaged ENVE product will be replaced at no cost. Parts, labor, and return shipping IS NOT covered by ENVE.
Wear and Tear – Not covered by Lifetime Incident Protection (Examples: worn/damaged decals, scratches, worn brake tracks, spokes, UV fade, etc…)
Improper Installation or Setup – Not covered by Lifetime Incident Protection (Examples: using non-ENVE tubeless tape, valve-stems or lock-rings, over-inflating a rim, failure to install Protective Rim Strip on M7 or M9 Series wheels)
Requirement to Participate:
- Must be the original owner of the ENVE product
- Product registration is recommended for prompt service. Product Registration can be completed here.
- You will need your product serial number(s) and a valid proof of purchase from ENVE or an authorized dealer.
5-Year Limited Warranty
ENVE warrants all rims, components, and hard goods purchased from ENVE or an ENVE-authorized distributor, to be free from non-conformance with ENVE material and workmanship specifications for a period of five (5) years from the date of purchase, as shown on your proof of purchase.
Requirement to Participate:
- Must be the original owner of ENVE product and hold a valid proof of purchase from an authorized dealer or ENVE.com.
|Rim, fork, handlebar, stem, seatpost, hub manufactured by ENVE (excluding consumables, such as brake tracks, brake pads, bar end plugs, bar tape, decals, bearings, spokes, etc…)||Five (5) years from the date of purchase|
ENVE and its distribution partners reserve the right to refuse warranty or Lifetime Incident Protection Program service to any person who in ENVE’s or its distribution partner’s sole discretion, abuse its products, programs or warranty policy. Damage caused by misuse, abuse, negligence and/or intentionally damaging your product will not be covered by the ENVE Lifetime Incident Protection Program or 5-Year Limited Warranty.
If the ENVE product being claimed under the ENVE Lifetime Incident Protection Program has been reported to an insurance policy provider the ENVE Lifetime Incident Protection Program is void for the damaged product.
Complete Terms and Conditions of the ENVE 5-Year Limited Warranty can be viewed here.