Web Order Refunds and Exchanges

ENVE will accept returned items from the ENVE web store for an exchange or refund if the following criteria are met:

• The product is returned within 45 days from date of the original purchase.
• The product is resalable; in the original packaging, un-used, and un-mounted.
• Please reference your packing slip (Hyperlink Example) to complete this form (Hyperlink Form), and include with the item you wish to return or exchange.

Fine Print:

• Items returned for a refund or exchange are subject to inspection by the returns team.
• If an exchange for an item greater than the cost of the original purchase is requested, we will contact you for payment of the balance.
• If an exchange for an item lesser than the cost of the original purchase is requested, we will issue a refund of the balance to your original form of payment.
• Return labels are not provided for returns or exchanges.

Incorrectly Delivered Items

• If you have received the incorrect item please contact our Consumer Experience Team for a resolution at support@enve.com (hyperlink) or 877-358-2869 (hyperlink).
• This team will need a copy of your original order information, and photos of what items were incorrectly received.

Dealer Returns/Exchanges

• Returns and exchanges will need to be coordinated through the original point of purchase
• If purchased through a dealer, ENVE will defer to that dealer’s return policy

Warranty Claims

• ENVE warrants all products to be free from defects in materials or workmanship for five years from the original purchase date (product registration required).
• Modified, misplaced, misused, melted, improperly installed, or blatantly abused ENVE product is not covered by warranty. ENVE brake pads and ENVE brass nipples are designed specifically for our rims, and failure to use either voids your warranty. Purchases made through eBay or similar resale sites are not supported by ENVE.
• Information on submitting these claims can be found via the sidebar.

Lifetime Loyalty Claims 

• ENVE offers a Lifetime Loyalty Guarantee Program to the original owner for ENVE manufactured products. This catchall program covers accidents which fall outside of our warranty coverage for any reason.
• Our goal is to keep customers in the ENVE family for life. No matter what the circumstance, as part of this program, the price of replacement ENVE product is 50% off the listed local MSRP. Please note that sales tax, freight, VAT/Import duties, shipping, and labor are not covered by ENVE. Additional replacement parts are not covered by ENVE.
• Information on submitting these claims can be found via the sidebar.