WE’VE GOT YOUR BACK
ENVE Products are designed so that you can ride and race in complete confidence. As a member of the ENVE family, we’ve got your back. If something goes wrong, we are committed to do everything in our power to keep you rolling in the ENVE family – for life.
5-Year Limited Warranty
ENVE warrants all rims, components, frames and hard goods purchased from ENVE or an ENVE-authorized distributor, to be free from non-conformance with ENVE material and workmanship specifications for a period of five (5) years from the date of purchase, as shown on your proof of purchase.
ENVE warrants the paint on frames and components to be free from non-conformance with ENVE material and workmanship specifications for a period of two (2) years from the date of purchase shown on your proof of purchase. Damage caused to paint by improper care, crashes, scratches, or other wear and tear is not covered. For minor repairs, touch up paint is available.
Complete Terms and Conditions of the ENVE 5-Year Limited Warranty can be viewed here.
Lifetime Incident Protection
ENVE carbon is engineered for performance and designed to lead the market in strength, durability, and ride quality. We do not design products to be indestructible. If you exceed the limits of your product while riding, crashing, or driving your roof mounted bike into the garage – don’t worry, we’ve got your back.
Complete Terms and Conditions of the Lifetime Incident Protection Program can be viewed here.
Custom Road Incident Protection Program
The Custom Road is a beautiful bike, but we don’t want to see it placed on a pedestal in your collection, we want it to put you on the podium. As riders, we know that sometimes we crash, sometimes we get crashed out, and sometimes post-race brain fog makes us forget the bike is on the roof of the car. Because we want to keep you rolling on your favorite bike, we offer the Custom Road Incident Protection Program. This program exists to help you replace or repair your damaged Custom Road.
Complete Terms and Conditions of the Custom Road Incident Protection Program can be viewed here.
USA OR EU CLAIM SUBMISSION
When submitting a claim, you can either work directly with us or through your dealer. Either way, we’ll try to make it as fast and easy as possible. Questions about the process? Check out our FAQ.
Locate your serial number and register your products with a valid proof of purchase (receipt) prior to submitting your warranty claim.
THROUGH ENVE- PLEASE FILL OUT A CLAIM SUBMISSION FORM: SUBMIT WARRANTY CLAIM
1. Locate your product serial number and record it.
2. Take a photo of the affected product area.
3. If you have not registered a valid proof of purchase, please prepare to submit a copy during the form submission.
THROUGH YOUR DEALER
1. Take the affected product in to your dealer. Please don’t forget your proof of purchase.
2. We will work with your dealer to get the product back as soon as possible.